In order to supply better service to our customers,HK Zaxteam CO.,LIMITED set up a canonical after sales service procession and established a considerable service system. Our service tenet is Sincerely service for ever!

Ⅰ. After-sales service content:
⒈ Operation skill training
　 ①. Training the technicians in head-office and other offices
　 ②. Training the sales and after sales person of distributors
　 ③. Training the maintenance man for users
　 ④. Regular reminding of timely clean and maintenance of the items.
           (Technical support will be supplied by phone, email or other contact ways.)

⒉ Free Repair Terms:
　 ①. one year guarantee for free repair of spare parts without contrived damage,
　 ②. Three years guarantee for free repair of whole machine without contrived damage.
　 ③.Attach spare parts at 0.3% rate in accord with the normal defective rate with the order.

⒊ Repair qualification for charge
　 ①. Damage by incorrect installation or refit
　 ②. Damage by contrived reason or wrong operation.
　 ③. Damage by force majeure
　 ④. Beyond the guarantee repair period
⒋ Revisit:
　 through revisit and regular investigation to realize the direct communication with customers.

Ⅱ．After sales service flow chart:



Ⅲ．Customers Complain System
Users can contact us in normal working days, there are professional personals to handle all complains
　　　　
Ⅳ． Zaxteam promise:
to supply the quickest and the most considerable service according to your requirement.